Refund policy

Returns and Cancelation Policy

 

Hire Period

  • The standard hire period for any equipment is 24 hours
  • There are no discounts for equipment being hired for shorter periods
  • You are responsible for the equipment during the period of hire.
  • Note that some of our equipment is subject to being delivered. Set up, and packed down by the owner.

 

Fees 

  • Penalty fees of 10% per/day for the first three days, after that this will increase to 30% per/day, for all equipment not returned by the agreed hire period.

 

 Delivery and Collection

Delivery and collection cost will vary; All equipment that is being picked up will not incur a charge. 

Courier is not our preferred option and is available only on some non-breakable items at your (the hirer) cost.

Please note that it is your (the hirer) responsibility to ensure that all equipment is packed well. Any equipment that is broken on the return courier through packaging negligence will be charged at replacement cost.

Some equipment will be delivered by the owner and will be subject to a delivery cost. 

This cost will be agreed to before any equipment being released. Delivery cost is subject to your location and the equipment you hire.

 

 

REFUNDS AND DEPOSIT 

  • A non-refundable deposit of 50% is required to secure your booking (equipment) and the dates you need.
  • Even if you (the hirer) cancel or change your booking items within 30 days of your event, 0% of your total booking is non-refundable.
  • IF YOU CANCEL YOUR EVENT WITHIN 30 DAYS OF YOUR EVENT BOOKING,OR IF YOU HAVE BOOKED ITEMS AND CHANGED YOUR MIND NO REFUND WILL BE GIVEN. YOU MAY BE GIVEN A CREDIT VOUCHER 
  • Design by Ange is not liable to refund  
  • Design by Ange are not required to refund you (the hirer) in the event of any restrictions, the NZ government paces. This includes COVID, lockdowns, or other forced cancelations due to the pandemic. By negotiation, Design by Ange may consider a voucher that can be redeemed within a particular timeframe. These vouchers only apply to COVID-related cancelations and are at the discretion of Design by Ange.
  • No equipment will be released without full payment being made 14 days before your event.
  • No booking is secure until you (the hirer) has 

-paid in full (through online services) or 

-50% deposit has been paid 

  • If there are any delays due to non-payment, then the owners (Design by Ange) will not be held accountable, and design by Ange reserves the right to re-book any equipment to another hirer.

 

Bond

Bonds of up to $100 will be applicable, which are due in cash on delivery or bank deposit (3 working days before delivery). Bonds will be refunded once all equipment has been returned and checked. 

  • More significant bonds will apply to equipment such as the photo booth, Candy Cart.
  • No bonds will be returned for equipment that has not been inspected. 
  • PLEASE NOTE THERE IS A $50 HULLING FEE ON ALL VENUES THAT HAVE STAIRS OR ANY VENUE THAT WE NEED CARRY GOODS THOUGH WHEN PEOPLE ARE OCCUPYING SPACES.

 

 Cleaning and Care of equipment

All equipment is checked before being dispatched, picked up, or delivered, and once these are returned, they will be inspected to ensure they are in good order before any bonds are refunded. 

Please notify the owner immediately if there is any damage to any equipment on arrival, and we will do our best to replace the equipment/item.

If any equipment is damaged or broken while on hire, please notify the owner immediately. Please note that the full replacement value of the equipment/item will be charged to you unless otherwise agreed.

Any equipment with stains/or damage that cannot be removed or fixed may be subject to a complete replacement charge/cost.

 

Packaging

Please ensure that any equipment that is provided in its original packaging is returned this way

Please ensure any/all packaging, bubble wrap, or similar is returned with the equipment

Specialty equipment for hire

 

Photobooth

No children to be operating the photo booth.

Set up/pack down will be done by the owner (Design by Ange)

 

 Candy Cart

  • Candy Cart is not to have any liquid on it
  • points are located on the cart for the hanging of bunting or flags
  • nails or items that will damage the cart are to be placed onto the cart

Balloons: 

Balloons are yours at the end of an event. Balloon removal fee is $70 if you do not wish to keep them. 

Hauling fee: 

In the event we need to carry items up stairs, or more then 30metre. A fee of $120 will be invoiced.  You must let us know prior to delivered. Failure to do so will incur another fee.

Payment and Deposits outside of website

 

Payments can be made:

  1. Internet banking
  2. Cash

To:  

Account Name: Design By Ange 

Account Number:  38-9022-0231003-00

Reference:  Full Name